FAQ

How do you ship your orders?

I post all of my items using Royal Mail's tracked service. Every single order comes with a tracking number, so you can track your parcel en-route. For further information about shipping, please visit my shipping page.

Where can I track my order?

You can track your order here: https://www.royalmail.com/track-your-item#/

You will receive an email once your item has been shipped, and this will contain your tracking number. If you haven't received an email please be sure to check your junk or spam folder, as those pesky emails can sometimes end up there.

Will I have to pay customs fees or import duties?

This entirely depends on your country's customs and import laws. Please check your country's governmental website for further information.

What happens if I want to return my purchase?

No problem! You can return your purchase for any reason, as long as you notify me within 14 days of receiving the item. Please make sure that you follow the guidelines of my return policy. Items which have been customised, sized or altered are not eligible for return.

What payment methods do you accept?

I accept Visa, Mastercard, Amex, Maestro, Shop Pay, Apple Pay, Google Pay and Paypal. I also accept bank transfers from UK residents (please get in touch to request).

Can I set up a layaway/payment plan?

Sure! I am happy to arrange layaways for items of £250 or over in value. Please contact me if you would like to discuss arranging a layaway. Layaways are arranged at my discretion.

Can you reserve an item for me?

I am happy to reserve an item for you, however I do require a non-refundable deposit. I am unable to hold items without a deposit.

Can you size a ring for me?

Currently I do not offer a sizing service, however I am happy to offer sizing advice - please get in touch. I always recommend having a ring sized at your local jeweller, as they will be able to accurately measure your finger and adjust the ring accordingly.

Can I collect my purchase in person?

I do not offer this service at this time.

I have a different question...

Great! Please feel free to contact me and I will reply as soon as I can. I'm happy to help.